Frequently Asked
Questions

You won't pose. We direct. Small prompts, small actions — a walk, a glance, a shared joke — and the moment takes care of itself. Most clients forget the camera is there ten minutes in.

Sooner than you'd expect. An edited sneak peek reaches you within 24 hours of the session — a first taste before the rest. The full edited gallery follows in three days, ready to download and share before your tan fades. Packages that include a scored cinematic Reel take about five days, since the film is edited alongside the gallery. Need the complete gallery faster? 24-hour express delivery is available for $50.

We reschedule at no charge. Riviera Maya weather shifts fast. Light overcast we usually keep — soft light is a cinematographer's best friend. If rain makes the session impossible, we move to the next available slot during your trip at no cost.

Typically 25 to 80 fully edited photos depending on the package. The cinematic packages — Cinematic Love Story, Proposal & Luxury, Roots Cinematic and Director's Cut — also include a scored Reel.

Yes — and we're specifically good with them. We never ask kids to pose. We play, we observe, and we capture what actually happens. The best family frames usually come from letting children lead.

Sometimes yes, sometimes no — we know which is which. Some resorts charge an external vendor fee. We'll tell you upfront, and if yours does, we suggest a free public beach within walking distance that often turns out better than the resort itself.

Only in specific spots, and never a surprise. Your travel between cities is on us — we never charge to drive out to you. But a few locations carry a third-party cost we don't absorb: a ferry to an island, entrance to a protected natural area like Akumal, or a short transfer to reach the exact meeting point — a taxi from the highway to your hotel, for example. When the spot you pick has one, we tell you the amount before you book.

A deposit secures your date. The full balance is due day-of in cash (USD or MXN) or transfer. The deposit is non-refundable but transferable — you can reschedule once at no charge with at least 48 hours' notice.

Both, fluently. We work with clients from across Latin America, North America, and Europe.

Yes. Fine art prints and lay-flat albums can be ordered directly through the store built into your gallery, with shipping to the United States and Canada.

Neither are most people — until the camera stops being a thing they're aware of. Our job is to make that happen in the first ten minutes. What you look like in our photos is less about your face and more about your comfort level. That part is on us.